Current system status

Self-hosted API and Chrome/Edge Compatibility – November 25, 2025

Following the latest Chrome/Edge update, compatibility issues have been identified affecting both Chrome and the self-hosted API. The root cause is Chrome’s implementation of stricter network security policies, which prevent the API from functioning correctly when visuals are rendered inside an IFrame.

Impact

• The accoPlanning visual embedded in Power BI Service fails to communicate with the self-hosted API when accessed via Chrome/Edge.

Root Cause

• Chrome's (Edge) new policy enforces enhanced restrictions on requests to private ip addresses, requireing explicit permission, which Powerbi does not pass down to their IFrames for visuals. Resulting in blocked API calls

Recommended Solution

• For customers using the self-hosted API: Host the API on a public IP address or domain.
  This is necessary because Chrome’s new network security policy blocks traffic to private IP addresses. By hosting the API on a public endpoint, you ensure compatibility and avoid disruptions caused by these restrictions.

• Disable Chrome’s Local Network Access policy:
  This can be done by navigating to: chrome://flags/#local-network-access-check

  and disabling “Local Network Access”.

  
  Important: Looking ahead, the best long-term solution will be to add a dedicated public IP address or domain for the self-hosted API. We will update the documentation to reflect this.

  In the meantime, it should be acceptable to disable this policy for a short period. While it can theoretically reduce browser security, it has not been enabled by default by Google or Microsoft before now and has therefore not posed an issue in previous setups. This makes it reasonable to use this temporary workaround until the long-term solution is in place.

• We always recommend that all customers verify this approach with their internal security responsibility instance, as IT security should be taken seriously in all environments.

EDGE Update December10, 2025

As of today, we can confirm that Edge has also been updated. This means that if you experience errors related to the API, you can do the following.

Steps to Disable Local Network Access Checks in Microsoft Edge

1. Open Microsoft Edge
   Launch your Edge browser.

2. Navigate to the Flags Settings
   In the address bar, enter:
   edge://flags/
   and press Enter.

3. Locate “Local Network Access Checks”
   Scroll down the list until you find the option Local Network Access Checks.

4. Change the Setting
   On the right-hand side, open the drop-down menu and select Disable.

5. Restart Edge
   After making this change, restart your browser to apply the new setting.

Prior issues:

System Status Update – November 6, 2025 (Evening, CET)

On the evening of November 6, 2025, some customers may have experienced issues affecting database connectivity. As a result, certain users were temporarily unable to perform writeback operations to their databases.

The disruption was caused by a Microsoft security update applied to our Azure-based architecture. The issue has since been fully resolved, and all systems are now operating normally.

We can confirm that this incident was not related to any security breaches or unauthorized access.

We remain committed to maintaining the highest possible uptime while ensuring full compliance with all security patches and updates.